Refund & Cancellation Policy
Version 2026-10-18.1 · Effective 2026-10-18. Read these terms with your approved plan and project scope. Mandatory statutory rights remain protected.
Membership cancellation
You may request cancellation at info@fineshape.in with your account and payment reference. Turning off future renewal does not itself cancel an already supplied fixed term. Activated membership is not automatically refunded for change of mind; FSW reviews undelivered benefits, service deficiency, mistaken/duplicate payments and all mandatory legal rights fairly. No blanket no-refund rule overrides law.
Duplicate, failed and disputed payments
A pending bank/gateway entry is not proof of successful service payment. FSW reconciles it before action. Confirmed duplicate or incorrectly collected sums are reviewed for correction/refund through the appropriate payment channel. Never submit OTPs or payment passwords. A gateway refund is not claimed complete until a reference/status is recorded.
Project cancellation and adjustments
The agreed scope governs earned milestone fees, delivered work and reasonable evidenced non-recoverable costs, subject to law. Unperformed work and valid deficiency/refund claims are assessed on the facts. Credit notes, refunds and partner adjustments must be recorded to prevent double payment. A complaint does not automatically forfeit all professional fees.
Request handling
FSW acknowledges and reviews requests through its support channel, asks only for necessary evidence, and communicates the decision and expected processing timeline. Provider/bank processing may take additional time. No term limits statutory complaint periods or prevents access to a competent forum.